Customer Price Guarantee

I've set out to create a company that will not bill by the hour. Nor will I or any individual at Interaction Versa do time sheets.

Billing by the hour and doing time sheets has adverse outcomes. I have seen this first had. At the core it creates an environment of low moral in employees where no one seems to care for the outcome customers receive. This, of course, should not be blamed on the employees at such organization. It takes a vision and leadership to take this approach. Sadly that is what is lacking in most IT firms today.

I have also created a customer guarantee that reads:

The work of the team at Interaction Versa is guaranteed to the complete satisfaction of our customers. If a customer is not completely delighted with the service performed by representatives of Interaction Versa, we will, at the option of our customer, either refund the price, or accept a portion said price that reflects the individuals of our customer's level of satisfaction.

We will assume the individuals and companies we work with are delighted upon payment received by us under the terms of our work.

I have done this to make myself and the team accountable to our customers in pricing our services and products. In other words I'm asking to be held accountable. I've also made sure to publicize the guarantee. It can be found here http://www.iversa.ca/customer-price-guarantee.html and I have it printed on back of all business cards and other promotional material.