Questions Often NOT Asked

I just read an article from Ed Kless who teaches Project Management at Sage Software and other courses. Ed has a good perspective on adding value and delighting customers.

I like to read what Ed writes in articles for the software industry although he tends to be sarcastic at times.

Pricing is a challenge in any industry and it is hardly ever done with the customer in mind.

Ed says, "Pricing with purpose is not gouging; it is not just about trying to maximize fees. It is about customer responsiveness and an assurance of quality of work as defined by the customer. It is about great project management and using predictive indicators rather that retrospective analysis."

To read the whole article Pricing with Purpose click here (scroll half way down).

Eric Fetterolf, a colleague in the software industry, challenges all end users to ask the following questions before engaging a software vendor. He says that these are questions often not asked by the end user:

-What value do you, the software reseller, bring to this engagement beyond the software features and functions?

-What do you, the software reseller, actually sell?

-What support options do you, the software reseller, offer?

-How do you, the software reseller, stand behind your work?

-Should I look for a short-term, transactional relationship or a long term, strategic partnership?

For the answers click here (scroll all the way to the bottom).